Answers to frequently asked questions and LA tour information:
Q: If we are not picked up from our hotel, where do tours start from?
A: Tours begin from our main departure point outside the world-famous TCL Chinese Theatre, 6925 Hollywood Blvd., Los Angeles, CA 90028.
Q: Where do we pay and what methods of payment do you accept?
A: Online bookings can be completed only with credit cards. If you make purchases at any of our ticket offices, we accept credit cards, traveler’s checks, and cash.
Q: What is your cancellation policy?
A: For all day tours from Southern California, we require that customers contact us at least 24 hours in advance in order to process a cancellation and refund. However, you are allowed to change the date of your reservation. You can choose an alternate date, as long as you contact us by 6 p.m. on the day before your existing reservation, depending on availability. There is no penalty for this service.
All of our tours are subject to this same policy.
For daily tours outside of Southern California, you must cancel at least 48 hours in advance in order for us to process the cancellation and refund. Again, we offer you the option to reschedule your trip, as long as you contact us before 6 p.m. on the day before your existing reservation, depending on availability.
For 2+ Day Tours, you must cancel between 48 hours and 21 days in advance, depending on the product you purchased. Cancellation charges may apply. Please ask about trip-specific cancellation policies when making your booking.
Q: Do you offer drop-off service to the hotel after the tour?
A: Yes, we do. We return you back to the same hotel that you were picked up from.
Q: How far in advance must we reserve?
A: We recommend reserving as far in advance as possible, but the following policies apply:
We advise all customers to confirm their reservations 24 hours in advance.
Tours with hotel pick-up service should be reserved no later than 8:00 p.m. the night before the tour.
We accept walk-ins for our Movie Stars’ Homes Tour, which departs every 30 minutes from the TCL Chinese Theatre. However, we recommend making a reservation in advance and confirming it at least 24 hours in advance, especially during the summer, when we are very busy and wait times can be very long. Q: What is the cutoff time for making an online reservation?
A: For most Los Angeles and Anaheim-based tours, you can make online reservations up until midnight on the night before the departure date.
For same-day reservations, please call us toll-free at 1-800-959-3131 or (+1) 323-463-3333 for Los Angeles tours. For Anaheim tours, please call us toll-free at 1-888-288-5823 or (+1) 714-786-5349.
Online reservations for tours outside of Los Angeles and Anaheim should be completed at least 72 hours in advance of the departure date and must be confirmed 24 hours ahead of time.
Online reservations for Starline’s City Sightseeing Hop-On Hop-Off bus tours of Los Angeles can be completed at any time.
Q: Are your tours accessible to people in wheelchairs?
A: We are committed to providing full accessibility to customers in wheelchairs and we do not discriminate on the basis of physical disability or for any other reason.
We are ADA-compliant and all our tours are fully accessible. However, we do advise you to notify us of any special requirements at least 24 hours in advance of the scheduled departure time, so we can make a note of it on your reservation and make adequate arrangements.
Q: Do you offer parking?
A: The Hollywood & Highland Center, where we are located, has an underground parking structure with entrances at 1755 N. Highland Ave., Los Angeles, CA 90028 and 1754 N. Orange Dr., Los Angeles, CA 90028. There will be a sign that reads “5 Star Public Parking Hollywood & Highland.” With validation, the first two hours are $2. After that, each additional 15 minutes is an additional $1 and the maximum for the day is $15. All of our tours qualify for parking validation, so bring your stub for us to scan it.
Q: Are your theme park and museum tours guided and is the cost of admission included in the quoted price?
A: Yes, the cost of admission is included in the quoted price, unless you select a “transportation only” option. Unfortunately, we are unable to offer guided tours of any theme parks or museums. However, you can obtain free maps and brochures upon your arrival at the destination and you are free to explore on your own.
FAQ and LA tour information for online bookings:
Q: Will I receive a confirmation message after completing an online booking?
A: All online bookings will automatically generate two email confirmations: one from Starline Tours, confirming your booking and the details of your tour(s), and one from our secure payment provider. This serves as proof of payment.
Both emails should arrive within a few minutes of completing your reservation.
Q: How do I confirm a hotel pick-up when I make an online reservation?
A: Online bookings automatically generate hotel pick-up as a courtesy, so long as you are staying at a qualified hotel. If you have any questions, please call us as far in advance as possible at 1-800-959-3131 or (+1) 323-463-3333.
Q: Is your online payment processing secure?
A: We strive to provide our customers with the most secure online payment processing technology on the market. We are always upgrading our security as new technologies become available.
Q: Do you use my personal information for any reason?
A: We only use your personal information to process your reservation and to contact you, if necessary. We do not sell or use your email address or personal details for any other reason.
If you have any other questions or need any other LA tour information, please call us toll-free at 1-800-959-3131 or (+1) 323-463-3333.
We offer sightseeing excursions and guided tours that highlight everything from LA’s most iconic sights to forgotten chapters of the city’s captivating past.
We also offer multilingual tours of Los Angeles attractions, excursions to movie studios and local theme parks, and beach tours that shine a spotlight on the city’s spectacular Pacific coastline.